Solutions, frequently asked questions and known issues.

Topic Comments Views Latest Activity
Installation - How do I uninstall and re-install Klok and Adobe AIR? 0 5084 11/25/2014
Start up - Application hangs when started or does not open properly. 0 8522 6/26/2014
Data - Where is my data stored? How can I back it up? 0 7874 6/26/2014
Data - How do I Restore from a Backup file? 0 3515 6/26/2014
Upgrades - Error installing latest product update. 0 3562 6/26/2014
Upgrades - Error downloading product update. 0 2528 6/26/2014
Connector - Klok 2.3.7 or Higher seems to hang if plugin is installed. 0 2679 6/26/2014
Activating Klok Pro with your new license key when upgrading from the free version of Klok 0 2741 6/3/2014
License(s) - Purchased a license(s) but haven't received an email receipt with the activation key(s). 0 2614 4/8/2014
Time Sheets - How do I create a time sheet or time entry report for a specific project? 0 2501 4/8/2014
Time Sheets - How do I export a time sheet to Google docs? 0 1939 4/8/2014
Time Sheets - How can I view the start and stop times of a time entry within a time sheet report? 0 1476 4/8/2014
How do I adjust the number of hours shown on the week view screen? 0 900 5/30/2016
How can I create an invoice of billable time entries from Klok Pro? 0 1458 3/24/2015
How can I adjust the size of the application window for Klok Desktop? 0 2006 2/4/2015
How do I trouble shoot issues importing from Google Calendar? 0 1631 12/16/2014
How to enter comments for a project that has the timer running 0 2045 6/3/2014
How to manually create or update time entries in Klok 0 1862 6/3/2014
How can I duplicate a time entry? 0 2044 6/3/2014
Klok has been closed while off of the screen. How can I reset the window location for Klok? 0 3322 6/3/2014
How do I expand the Week View vertical display if the scroll bar adjustment triangles overlap each other? 0 1677 6/3/2014
The application “Klok2” unexpectedly quit while trying to restore its windows. 0 2835 6/3/2014
Does Klok store my Exchange password? 0 2123 3/9/2014
Does Klok communicate back to the internet? If so why? 0 1772 3/4/2014
When will the Klokwork Team Console be available for purchase and download? 0 1876 3/3/2014
What will Klokwork Team Console cost? 0 2036 3/3/2014
Cannot Activate Klok with error "Unable to activate" 0 1510 11/27/2013
Where is the End User License Agreement (EULA)? 0 1545 10/15/2013
How to manually un-install Klok. 0 2136 9/15/2013
Invoicing seems to hang when you select "Create Draft Invoice" 0 1953 9/3/2013
Can not install on Mac running Mountain Lion? 0 1567 9/3/2013
How do I install Klok on Windows 8? 0 2023 9/3/2013
How do I clear Stored Credentials in Klok? 0 1429 9/3/2013
How to revoke access to Klok from your Google Account 0 1588 7/23/2013
Does Klok run on Linux? 0 1897 6/26/2013
Do you limit the number of Projects Klok can store? 0 1673 2/6/2013
How to I enter an hourly rate for a project? 0 1548 2/4/2013
How to change the Folder colors in Klok Pro 0 1693 1/30/2013
Does Klok work with Windows 8? 0 2258 1/5/2013
How do I create Invoice Templates? 0 2453 8/29/2012
Attempting to upgrade results in an error of "Error# 0" 0 1813 6/14/2012
The "New Project" button is missing and I cannot create a new project in Klok. 0 1787 4/26/2012
Do you have a Sample PHP page for backed processing? 0 1968 4/23/2012
I recently purchased two or more licence keys and noticed the licence keys are exactly the same. Is this correct? 0 1760 3/6/2012
What are the system requirements for Klok? 0 1856 2/24/2012
Where is the default file location on a MAC for the config.xml file and the klok.db file? 0 1754 2/6/2012
Are there screen shots of any of the Skins available in Klok Pro? 0 2736 1/18/2012
Does Klok work with Adobe Air 3? 0 1890 10/11/2011
Why does the timer start at 5 minutes? 0 2030 9/22/2011
Is time tracking automatic? 0 2130 8/4/2011
We understand the desktop application can connect to the team connector on the network and submit / access details. How does this authentication work? 0 2236 6/9/2011
We need a user(s) with administrator privileges who can maintain the projects and assign users to them. How do I accomplish this? 0 2167 6/9/2011
We have multiple teams working on different projects. Can the user be given rights to access only the projects he / she is working on? 0 2153 6/9/2011
Does Klok allow for recurring time entries? 0 2062 3/29/2011
How do I troubleshoot Exchange connection issues? 0 2844 3/9/2011
Is there an XSD for the projects xml file? 0 1792 3/3/2011
How to Troubleshoot Adobe AIR 0 2382 2/8/2011
How to import from Microsoft Exchange 2003 or 2007 0 4195 1/26/2011
How do I have KLOK start when Windows starts? 0 2013 1/17/2011
Will Klok be a good fit for our company of over 30 users? 0 2020 10/25/2010
Why to I get HTML code when I export to Excel? 0 2392 10/25/2010
How to sort Projects. 0 2253 10/19/2010
What does " You have reached the maximium number of allowed activations. " mean? 0 2608 10/4/2010
Scheduled Backup dialog does not close. 0 2005 9/30/2010
What if I already have data tracked in Klok? 0 1826 9/25/2010
Do you have any "How-To" videos? 0 1710 9/20/2010
What if we need help integrating our own timetracking system? 0 1713 9/20/2010
How do I create the Projects.xml file? 0 2148 9/20/2010
If I use Network File Mode, how do I make sense of the submitted data? 0 1827 9/20/2010
When can I download the Klokwork Team Connector? 0 1891 9/20/2010
Where do I get support? 0 1714 9/20/2010
What happened to Klok 1.5? 0 1903 9/20/2010
Why does Norton quarantine Klok 2? 0 1731 9/20/2010
Can I connect Klok to my existing time tracking system? 0 1783 9/20/2010
Where can I download Klok? 0 1811 9/20/2010
How do I buy a license? 0 1892 9/20/2010