Solutions, frequently asked questions and known issues.

Topic Comments Views Latest Activity
Time Sheets - How can I view the start and stop times of a time entry within a time sheet report? 0 1502 1/14/2019
Time Sheets - How do I export a time sheet to Google docs? 0 1964 1/14/2019
Time Sheets - How do I create a time sheet or time entry report for a specific project? 0 2527 1/14/2019
License(s) - Purchased a license(s) but haven't received an email receipt with the activation key(s). 0 2645 1/14/2019
Activating Klok Pro with your new license key when upgrading from the free version of Klok 0 2793 1/14/2019
Connector - Klok 2.3.7 or Higher seems to hang if plugin is installed. 0 2720 1/14/2019
Upgrades - Error downloading product update. 0 2575 1/14/2019
Upgrades - Error installing latest product update. 0 3589 1/13/2019
Data - How do I Restore from a Backup file? 0 3619 1/13/2019
Data - Where is my data stored? How can I back it up? 0 8031 1/13/2019
Start up - Application hangs when started or does not open properly. 0 8712 1/13/2019
Installation - How do I uninstall and re-install Klok and Adobe AIR? 0 5251 1/13/2019
I recently purchased two or more licence keys and noticed the licence keys are exactly the same. Is this correct? 0 1797 1/22/2019
Do you have a Sample PHP page for backed processing? 0 1996 1/22/2019
The "New Project" button is missing and I cannot create a new project in Klok. 0 1812 1/22/2019
Attempting to upgrade results in an error of "Error# 0" 0 1845 1/22/2019
How do I create Invoice Templates? 0 2490 1/22/2019
Does Klok work with Windows 8? 0 2299 1/22/2019
How to change the Folder colors in Klok Pro 0 1728 1/22/2019
How to I enter an hourly rate for a project? 0 1571 1/22/2019
Do you limit the number of Projects Klok can store? 0 1696 1/22/2019
Does Klok run on Linux? 0 1948 1/22/2019
How to revoke access to Klok from your Google Account 0 1614 1/15/2019
How do I clear Stored Credentials in Klok? 0 1454 1/15/2019
How do I install Klok on Windows 8? 0 2069 1/15/2019
Can not install on Mac running Mountain Lion? 0 1590 1/15/2019
Invoicing seems to hang when you select "Create Draft Invoice" 0 1980 1/15/2019
How to manually un-install Klok. 0 2163 1/15/2019
Where is the End User License Agreement (EULA)? 0 1570 1/15/2019
Cannot Activate Klok with error "Unable to activate" 0 1541 1/15/2019
What will Klokwork Team Console cost? 0 2063 1/15/2019
When will the Klokwork Team Console be available for purchase and download? 0 1901 1/15/2019
Does Klok communicate back to the internet? If so why? 0 1798 1/15/2019
Does Klok store my Exchange password? 0 2150 1/15/2019
The application “Klok2” unexpectedly quit while trying to restore its windows. 0 2878 1/15/2019
How do I expand the Week View vertical display if the scroll bar adjustment triangles overlap each other? 0 1747 1/15/2019
Klok has been closed while off of the screen. How can I reset the window location for Klok? 0 3395 1/15/2019
How can I duplicate a time entry? 0 2104 1/15/2019
How to manually create or update time entries in Klok 0 1895 1/15/2019
How to enter comments for a project that has the timer running 0 2072 1/15/2019
How do I trouble shoot issues importing from Google Calendar? 0 1702 1/15/2019
How can I adjust the size of the application window for Klok Desktop? 0 2078 1/15/2019
How can I create an invoice of billable time entries from Klok Pro? 0 1510 1/15/2019
How do I adjust the number of hours shown on the week view screen? 0 956 1/15/2019
What are the system requirements for Klok? 0 1881 2/24/2012
Where is the default file location on a MAC for the config.xml file and the klok.db file? 0 1778 2/6/2012
Are there screen shots of any of the Skins available in Klok Pro? 0 2765 1/18/2012
Does Klok work with Adobe Air 3? 0 1914 10/11/2011
Why does the timer start at 5 minutes? 0 2054 9/22/2011
Is time tracking automatic? 0 2154 8/4/2011
We understand the desktop application can connect to the team connector on the network and submit / access details. How does this authentication work? 0 2261 6/9/2011
We need a user(s) with administrator privileges who can maintain the projects and assign users to them. How do I accomplish this? 0 2190 6/9/2011
We have multiple teams working on different projects. Can the user be given rights to access only the projects he / she is working on? 0 2178 6/9/2011
Does Klok allow for recurring time entries? 0 2085 3/29/2011
How do I troubleshoot Exchange connection issues? 0 2871 3/9/2011
Is there an XSD for the projects xml file? 0 1816 3/3/2011
How to Troubleshoot Adobe AIR 0 2412 2/8/2011
How to import from Microsoft Exchange 2003 or 2007 0 4287 1/26/2011
How do I have KLOK start when Windows starts? 0 2035 1/17/2011
Will Klok be a good fit for our company of over 30 users? 0 2043 10/25/2010
Why to I get HTML code when I export to Excel? 0 2435 10/25/2010
How to sort Projects. 0 2279 10/19/2010
What does " You have reached the maximium number of allowed activations. " mean? 0 2639 10/4/2010
Scheduled Backup dialog does not close. 0 2026 9/30/2010
What if I already have data tracked in Klok? 0 1851 9/25/2010
Do you have any "How-To" videos? 0 1745 9/20/2010
What if we need help integrating our own timetracking system? 0 1733 9/20/2010
How do I create the Projects.xml file? 0 2180 9/20/2010
If I use Network File Mode, how do I make sense of the submitted data? 0 1859 9/20/2010
When can I download the Klokwork Team Connector? 0 1917 9/20/2010
Where do I get support? 0 1754 9/20/2010
What happened to Klok 1.5? 0 1938 9/20/2010
Why does Norton quarantine Klok 2? 0 1752 9/20/2010
Can I connect Klok to my existing time tracking system? 0 1821 9/20/2010
Where can I download Klok? 0 1834 9/20/2010
How do I buy a license? 0 1918 9/20/2010